Returns & Exchanges

At Oh So Fancy, each piece is thoughtfully crafted in small batches. We encourage mindful shopping and are always happy to assist you with any questions before you place your order.

Damaged, Defective, or Incorrect Items

In the rare event that your order arrives damaged, defective, or incorrect, please let us know within 48 hours of delivery.

Share clear photos along with a brief description, and we’ll take it forward from there. Once approved, we’ll arrange a pickup and offer a replacement or store credit, depending on availability.

Other Return Requests

We understand that sometimes things may not work out. Such requests are reviewed case by case.

Items must be:

- Unused and in original condition
- Packed in original packaging with tags intact

If approved, returns will be issued as store credit only, with a 10% return handling fee deducted from the credited amount.

We reserve the right to decline returns that do not meet these conditions.

Non-Refundable Situations

We do not offer refunds in the following cases:

Change of mind after purchase
Incorrect shipping details provided at checkout
Orders lost or damaged in transit (we recommend opting for additional shipping cover at checkout, where available)
Vintage pieces — these carry natural signs of age and wear, which are part of their character. We do our best to highlight any noticeable markings.
How to Request a Return

To initiate a return, please share:

Your order details
The item in question
Photos (if applicable)

📧 Email: ohsofancyhome@gmail.com
📱 WhatsApp: +919008434798

Our team will review your request and respond within 2–3 business days with the next steps.

Once approved, we’ll guide you through the pickup or shipping process. After the product reaches us and passes a quality check, your store credit or replacement will be processed within 7 working days.

Exchanges

We do not offer direct exchanges. If you’d like a different item, you may place a new order once your return request (if applicable) is approved.

Cancellations

Orders can be canceled only before dispatch for a full refund.
Once shipped, cancellations are not possible.

Non-Returnable Items

The following are not eligible for return or exchange unless damaged or defective:

Custom or made-to-order pieces
Items marked as final sale
Fragile items (including ceramics, mirrors, and glassware)