Frequently Asked Questions (FAQs)
Shipping & Delivery
Do you offer delivery? What are the charges?
Yes, we do.
For most products, shipping is calculated at checkout based on your location and fulfilled through our delivery partners.
For larger or fragile pieces that cannot be shipped via standard couriers, we can arrange special road transport and share a quote separately. These charges must be paid prior to dispatch.
If no shipping option appears at checkout, please reach out to us and we’ll assist you with the best possible solution.
You’re also welcome to arrange your own pickup or delivery. However, Oh So Fancy is not responsible for any delays or damages during third-party transit.
Can I pick up my order?
Yes, you can collect your order directly from our Bangalore studio during working hours.
Do you offer interior design or styling services?
Yes, we do.
Our founder, Alisha, offers interior styling and design consultations tailored to your space and requirements.
Consultation Fee: ₹5,000 + GST (paid in advance)
Post-consultation, a detailed scope and quote will be shared
If you proceed with the service, the consultation fee can be adjusted against in-store purchases above ₹20,000.
Where are you located & what are your timings?
📍 Oh So Fancy Studio, Subbhishku Elite, Doddanakundi, Bangalore
Timings:
Monday – Friday: 10:30 AM – 7:45 PM
Saturday: 11:00 AM – 6:00 PM
Public Holidays: Closed
📞 9008434798
📧 ohsofancyhome@gmail.com
Can you source a specific item for me?
Yes, we’re happy to explore sourcing requests.
We work closely with our network of artisans and suppliers and can assist with variations in finishes, colours, or styles. For highly specific or rare requests, feasibility will be discussed on a case-by-case basis.
Where do you source your products from?
Our pieces are thoughtfully sourced and developed in collaboration with artisans and trusted suppliers across India.
We do not share vendor details, as these relationships have been carefully built over time.
Why are shipping charges applied?
While we absorb a part of the cost, certain items require special handling, packaging, or transport. Shipping charges are therefore applied based on the product and delivery method.
You can always opt for studio pickup to avoid shipping charges.
Orders & Shipping
When will my order be shipped?
In-stock items: Dispatched within 2–4 business days
Made-to-order items: 3–4 weeks
Tracking details are shared once your order is shipped.
Can I modify or cancel my order?
Please contact us within 4 hours of placing your order for any changes. Once processing begins, modifications may not be possible.
Do you offer international shipping?
Currently, we primarily ship within India. For special requests, please reach out to us directly.
Product & Care
Are there variations in products?
Yes. Most of our pieces are handcrafted, and slight variations in colour, texture, or finish are natural and part of their charm.
How should I care for my products?
Care instructions vary by product. We recommend gentle handling and following specific care guidelines shared with your purchase.
Returns & Exchanges
Do you accept returns?
We accept returns for damaged, defective, or incorrect items. Please notify us within 48 hours of delivery with supporting images.
What if I changed my mind?
Non-defect returns are reviewed case by case and, if approved, are eligible for store credit only. Items must be unused and in original packaging.
How do I initiate a return?
Please reach out with your order details and photos (if applicable):
📧 ohsofancyhome@gmail.com
📱 9008434798
Our team will guide you through the process.
Offline & Bulk Orders
Do you offer in-store shopping benefits?
Yes — customers who shop directly from our studio and carry their purchases with them can enjoy an exclusive in-store benefit.
Do you offer bulk discounts?
Yes, we offer special pricing for bulk orders above ₹1,00,000.
For assistance, please contact us at:
📧 ohsofancyhome@gmail.com